We are experts in sending our products by mail order, so you can be assured that your order will be very carefully packaged to arrive at its destination on time and in perfect condition. Everything on our website can be ordered online for delivery to your home or workplace, or to send as a gift. All the delivery options are shown at the checkout and you will see the prices before confirming your order.
Select your delivery date from the calendar in your shopping basket and you will see a choice of services from Royal Mail and DPD. We will send your order the day before using the service you select.
For DPD services we will email you details of how to track your order on the day of despatch. Include your mobile number on the checkout page to also receive alerts by text message. With DPD you will receive a one-hour time slot on the morning of delivery. You also have control over your delivery and you can change the time or collect from a local pick-up shop.
Please note for Royal Mail Special Delivery (if selected) a signature will be required on receipt.
Delivery charges are calculated depending on the items you are buying, your chosen delivery options and date. For some items there may be a surcharge if you choose the first available date in the calendar, or a weekend. Select a different date for cheaper delivery options. Some items include free postage or you can choose other services that are chargeable.
If you choose for your order to be sent by post it may arrive on your selected date, but we can't promise as the post is not guaranteed. Select any of the other options to guarantee the delivery date.
Delivery is available Tuesday to Friday for cakes and cupcakes, or Monday to Friday for decorations, with next-day delivery if you order by 2pm. Saturday delivery is available if you order by 12 noon on a Friday. Or you can collect from us Monday to Friday.
We do not deliver cakes or cupcakes on Mondays as they would not be safe in transit over a weekend.
If nobody is available to accept delivery then your order may be left with a neighbour or a card left with details of how to arrange redelivery or collection. You can ask for your order to be left in a safe place.
For delivery of cakes and cupcakes outside the UK, or to the following locations, we can only take orders over the phone. Please contact us for details as surcharges may apply:
Channel IslandsScottish Highlands & Islands and certain Scottish postcodes classed as remoteIsle of ManIsle of ScillyNorthern Ireland
Deliveries to other remote areas may take an extra day, please check with us first if you are unsure.